Store Policies

LOCATION: We are located in Historic Downtown Merriam, Kansas, high above  Turkey Creek. 5848 Merriam Drive.

GIVE US A CALL: Since a lot of our items are "unique" it can be difficult to convey this on-line. Please don't hesitate to call or e-mail us if you have any questions, or just want to say "Hi". 913-362-5004

MAYBE WE CAN HELP: Most of our items are processed within 48 hours and then shipped via: FedEx Ground or FedEx Home Delivery. If you have any questions regarding your on-line order, please call us at 913-362-5004, during normal business hours .

PAYMENTS: Visa, MasterCard & Discover are always welcome. Call or E-Mail us for more information.

YOUR SATISFACTION IS OUR TOP PRIORITY, Before placing an order, please review our Company Policy Below:

1.
NO REFUNDS WILL BE GIVEN.

2. All Exchanges must be Pre-Arranged and include a Return Authorization Number, issued from GuitarLamp.com within 7 days from original purchase.

3. Any Cartons not clearly marked with a RETURN AUTHORIZATION NUMBER on the outside of the box WILL NOT BE ACCEPTED.

4. All items exchanged must be returned in "SALEABLE CONDITION" including original packaging and hang tags.

5. Sorry but shipping costs will not be refunded.

6. Any broken or damaged carton claims must be filed with FedEx in your area.

7. If this is a time sensitive order please keep this in mind and order as early as possible. We appreciate your understanding and patience.

8. International Orders: We do not currently ship outside of the USA.

9. Privacy Policy: GuitarLamp.com secures your personal information from unauthorized access, use or disclosure. GuitarLamp.com secures the personal information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number or personal data) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol. GuitarLamp.com does not sell, rent or lease your personal information to other third party companies.

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